Responsible Gambling

Player Responsibility

Users are expected to manage their activity and play within personal limits. This includes setting a budget before starting and avoiding spending more than planned. It is important to treat gameplay as entertainment rather than a source of income. Decisions should be based on available funds and not influenced by previous outcomes.

Deposit Limits

Users can set deposit limits to control spending. Minimum deposits usually start from £10, while limits can be adjusted daily, weekly or monthly. Once a limit is reached, further deposits are blocked until the selected period resets. Changes to limits may require a waiting period before activation.

Session Control

Session tracking tools allow users to monitor how long they remain active. Sessions can be limited to specific timeframes, such as 30, 60 or 120 minutes. Notifications may appear during gameplay to remind users of elapsed time. These reminders help maintain awareness and reduce extended sessions.

Self-Exclusion

Self-exclusion allows users to block access to their account for a selected period. Options typically range from 24 hours to several months. During this period, login access is restricted and promotional messages are paused. The account remains inactive until the exclusion period ends.

Reality Checks

Reality check notifications display information about time spent and activity levels. These alerts can be set to appear every 15, 30 or 60 minutes. These reminders help users stay aware of their activity and decide whether to continue or stop a session.

Signs of Problem Gambling

Certain behaviours may indicate loss of control. This includes increasing deposits, chasing losses or spending more time than planned. Users experiencing these patterns are encouraged to reduce activity, set stricter limits or take a break from gameplay.

Support and Assistance

External support services are available for users who need assistance. These organisations provide confidential help and guidance. Contact options include online chat, phone support and self-help tools. Access to support is available at any time without restrictions.

Account Restrictions

Accounts may be restricted if unusual activity is detected or if responsible gambling limits are exceeded. This helps prevent further losses. Restrictions may include deposit blocks, session limits or temporary suspension until activity is reviewed.

Policy Updates

Responsible gambling measures may be updated to improve control tools and user protection. Updates are applied without affecting active limits. Users are encouraged to review available tools regularly and adjust limits based on their activity.